The Golden Rule of Customer Service
The Golden Rule of Customer Service is treat the customer as you would want to be treated when you are a customer. Be polite. Say “please” and “Thank you.”
When you go into a store or other place of business how would you feel if:
- You’re ignored
- You’re treated as if you are an interruption
- You’re treated abruptly or redely
- You don’t feel as if your business is appreciated
One of easiest ways to leave a lasting impression of appreciation with your customer is to thank them for their business. It sounds so easy but it is often forgotten.
How many times, after purchasing something at a store has your transaction ended with one of these:
“Here you go”, as you are handed your package
- “Next!”
- “Bye”
- “Have a nice day”, nice but still not a thank you.
- Or nothing said as the sales clerk just turns and continues a conversation he’s been having with a co-worker.
Whatever else you say, remember to thank your customer.